Question 1

Can I send a parcel abroad with Pochtai Asr?

Accepted Answer

Yes, you can send documents and cargo abroad with Pochtai Asr. Book a courier or bring the shipment to a branch yourself. Use the Calculator to get a price, or leave a request via the “Request a call” form. Find the nearest branch under “Contacts”. For any questions, call our customer service: +992 700 000 770.

Question 2

What can I send? What is prohibited?

Accepted Answer

For the list of items that cannot be carried in the Pochtai Asr network, please contact customer service on +992 700 000 770 — they will also advise on your specific shipment.

Question 3

How do I send a document with Pochtai Asr?

Accepted Answer

Book a courier or bring the documents to a Pochtai Asr branch yourself. You can calculate the price and book a courier in the Calculator on the website. Find the nearest branch under “Contacts”. Questions: customer service, +992 700 000 770.

Question 4

What do I need to send a parcel or cargo abroad?

Accepted Answer

Every country has its own rules for accepting cargo, so the best option is to call customer service: +992 700 000 770. Pochtai Asr specialists will answer your questions and advise on your particular shipment.

Question 5

Can I send documents abroad?

Accepted Answer

Yes. Place an order in the Calculator and a courier will come to your work or home address. Please note that couriers do not come to public places. You can also drop the shipment off at one of our branches — see “Contacts”. Questions: +992 700 000 770.

Question 6

How much does it cost to send documents abroad?

Accepted Answer

You can calculate the cost and delivery time abroad in the Calculator on our website. For documents you need the weight and the destination country, city and postcode. For cargo — the actual weight, dimensions, number of pieces, estimated value, and the destination country, city and postcode.

Question 7

How do I track my shipment?

Accepted Answer

Enter the tracking number in the “Tracking” section of the website or call customer service: +992 700 000 770.

Question 8

Can I send a passport or an original document abroad?

Accepted Answer

Yes, passports and original documents can be sent. Check the acceptance rules of the destination country with customer service: +992 700 000 770.

Question 9

How do I send a bank card?

Accepted Answer

You can send a bank card through the Pochtai Asr network. Check the acceptance and carriage conditions, as well as the rules of the destination country, with customer service: +992 700 000 770.

Question 10

How do I send a laptop?

Accepted Answer

Laptops cannot currently be shipped abroad through the Pochtai Asr network.

Question 11

How long is a parcel kept at the pickup point?

Accepted Answer

Online store shipments are kept at the pickup point free of charge for 14 days.

Question 12

What if customs clearance takes longer?

Accepted Answer

The cargo is kept at a temporary storage warehouse. If clearance takes longer than 7 days for reasons beyond our control, storage after day 7 is charged to the importer.